We appreciate your purchase at Livv Lifestyle and hope you are happy with it. It is possible that the purchase doesn't meet your needs. In that case we offer you the possibility to return the product without reason, within 14 days of receipt. Below you can read the conditions and instructions.
Returns
1. Register your return with a form at the customer service ( after pressing the link, scroll all the way down for mobile users ) or you can email [email protected] or in your account you can make an return request, don't forget to mention your full name and the invoice number and any reason for the return.
You do not have to wait for a confirmation, you can now immediately send the package. After reporting the return you have another 14 days to return the product. In total you have 1 month after receiving the time to return the product (2 weeks to report return and 2 weeks to send return).
2. Return the product or products unused and undamaged in the original packaging with labels returned. If it concerns an offer that includes a free product, this free product must also be returned under the same conditions.
3. Enter a copy of the invoice. If you fail to enclose a copy, there is a chance that the processing of the return will be considerably delayed. On the copy invoice, tick the relevant product (s).
4. Prevent damage and take good care of the product. We will not return any products that have been damaged during return transport due to insufficient or inadequate packaging. I recommend that fragile products or products with a high resale value are returned insured and that you keep the proof of shipment (returns are the responsibility of the customer).This at the discretion of Livv Lifestyle.
5. The shipping costs for returning for countries outside the Netherlands are at the expense of the customer. After receiving the package in the Livv Lifestyle warehouse you will receive the entire invoice amount when returning the entire order, this includes shipping costs. If you decide to keep 3 of the 5 products, the shipping costs are the return and the shipping costs for the outward journey for the customer. Keep this in mind!
6. We recommend that you always keep the shipping receipt until the entire return procedure has been completed. Send the package to:
Livv Lifestyle
Molwerk 25
1797SE Den Hoorn
The Netherlands
Exchange
Exchange is no problem at Livv Lifestyle. This on the basis of reasonableness, which is at the discretion of Livv Lifestyle. Use the return procedure on our website. Note: the Shipping costs to return the package are for the customer.
You will then receive the purchase amount of the product to be returned. The order of the new product counts as a new order; shipping costs will be charged again.
Damage / wrong product
If your order has arrived damaged, it is annoying. With Livv Lifestyle, packages are only sent insured; any damage will be reimbursed. Send an email within 48 hours after receiving the package to [email protected] with the report of the problem. Send clear pictures of the damage. It is one of the conditions of PostNL.
1 photo of the outer packaging with the shipping label visible.
1 picture of the inner package, in which the contents and the protective material in the package are clearly visible.
3 photos of the articles. This means 1 photo of all articles together and 2 detailed photos.
Wait with the return of the package on our instructions. We will contact you as soon as possible. Damaged products and incorrect deliveries will only be returned, after consultation with Livv Lifestyle.
Livv Lifestyle can be reached at telephone number +31 6 20560003. Speak the voicemail if we are not here for a while; We will call back as soon as possible.